ClearPay is three tools — Voice Agent, Checkout, Prior Auth — that bolt onto Liberty Software and quietly handle the workflow gaps your team fights every shift.
Built by a pharmacist who still works the counter — so the software actually solves the problems your team hits every shift, not the ones a deck imagines.
If you run a pharmacy on Liberty, you've fought all three of these today. None of them are unsolvable — they're just nobody's full-time job to solve. So we made them ours.
A script comes in at 11:14. Your one tech is filling, the counter has three people, the phone won't stop. The patient finds out their meds were ready four hours later — by checking the app.
The patient gets a wall of text-message links, can't tell which one is which, calls the store, ties up your front counter for fifteen minutes. The cash drawer reconciles four ways by close.
Your tech rebuilds the same patient summary from five tabs, pastes it into the portal, fields a kickback two days later asking for the missing A1c. The doctor's office assumes you dropped it.
Hieu Pham, PharmD, helps a network of independent pharmacies. He uses Liberty Software himself, every shift. He felt every paper‑cut workflow problem firsthand — and built these tools for his own team first.
Now he's quietly making them available to other Liberty pharmacies.
A new Rx hits Liberty. ClearPay Voice Agent calls the patient. They click a Checkout link and pay. If the script needs a Prior Authorization, ClearPay Prior Auth assembles the packet. Your team stays in Liberty the whole time.
Your pharmacy's first shift. A voice agent calls patients about new Rx's, refills, and Prior Auth holds before a human picks up the phone.
One text. One link. Every Rx for that patient in one cart. PCI‑compliant card processing through Maverick iPOS.
Pulls clinicals from ModMed (FHIR), texts the patient for missing info, hands your tech a copy‑ready packet for CoverMyMeds.
Voice Agent is the pharmacy's first shift. It calls patients about new prescriptions, refills, and PA holds — before a human pharmacist ever has to pick up the receiver.
Patients get a single secure text, see exactly what they owe per prescription, and pay on their phone. Multiple Rx's for the same patient batch into one cart — no wall of eight links.
The most‑hated job in the pharmacy, turned into a guided workflow. Clinicals from the EHR, missing info from the patient, packet for the tech — in that order.
PBMs are looking for every reason to claw money back: missing signature log, no proof of pickup, no attestation that the patient actually got the script. One missed signature page can cost the pharmacy four figures, two years after the fill.
Every Checkout captures a patient signature at the point of payment. ClearPay generates a timestamped attestation letter for that specific Rx — patient name, drug, NDC, quantity, signature, device fingerprint — and files it against the prescription. When the audit notice shows up, the packet is already there. Export the PDF, hand it over, move on.
If you partner with a pharmacy running ClearPay, here's what your front desk stops doing. And here's what your patients start getting.
Partner pharmacies position themselves as a concierge service for the doctor offices they work with — not a high‑volume chain. The integration suite is what makes that scalable.
Every patient from your office hears from the pharmacy the same day their script lands — usually within the hour.
Your front desk stops fielding pharmacy questions. We already called the patient and they know the status.
We collect the missing clinical info from the patient by SMS, package it cleanly, and submit. Your office isn't the last‑mile collector anymore.
Hieu is the partnership contact. Not a call center. Not a portal ticket queue. The kind of relationship the word "concierge" is supposed to mean.
Low‑friction by design — because the founder is also the one onboarding you. No procurement song‑and‑dance. No new IT lift. No infra to host.
One isolated environment per pharmacy on Railway. Your phone numbers, your data, your Liberty workflow — kept yours.
Same code, an isolated environment per pharmacy. Every number below is from live deployments, not a deck.
Each pharmacy gets its own isolated environment — own phone numbers, own data, own dashboard. No shared database. No noisy‑neighbor problems. No scraping; nothing fragile.
A 30‑minute screen share. Bring a recent Rx workflow you want to fix. You'll leave with either an obvious yes or an obvious no — both are useful.